Terms and conditions

Terms and Conditions

By visiting or using shop.hektar.ro and placing orders for products displayed on the website, the customer accepts these Terms and Conditions. Please read them carefully before using the online shop.

The website is operated by HEKTAR SEEDS S.R.L., registered office: 268 Laminoriștilor Street, Câmpia Turzii, Cluj County, Romania; Trade Register No. J2022001590128; VAT/Tax Identification No. RO45866423; IBAN RO29RZBR0000060023557291, Raiffeisen Bank, Cluj-Napoca.

1. Conditions of Use

Introduction

Accessing the website and purchasing products through hektar.ro constitutes acceptance of the Terms and Conditions set out below.

Website Content and Copyright

HEKTAR SEEDS S.R.L. regularly updates the website. Nevertheless, occasional inaccuracies may occur. Product specifications may be changed by manufacturers without prior notice, and data-entry errors may occur. Photographs and images of products and packaging are for illustrative purposes only.

Availability of all products displayed on the website cannot be guaranteed at all times. Consequently, certain orders may not be fulfilled or may be delivered at a later date. HEKTAR SEEDS S.R.L. disclaims responsibility for issues arising from software errors or technical server failures. All promotions are subject to stock availability.

Limitation of Liability

HEKTAR SEEDS S.R.L. does not accept liability for damage arising from the use of products purchased through this website. Although we endeavour to provide comprehensive product information, including photographs and specifications, we cannot guarantee that all descriptions or other website content are accurate, complete, up to date or error-free at all times.

The sale and distribution of products offered through the website depend on the accuracy of the information supplied by the customer in the order form. HEKTAR SEEDS S.R.L. disclaims liability for losses arising from orders that cannot be fulfilled. In the event of non-delivery or improper delivery, the maximum amount payable to the customer is limited to the sums received from that customer. These provisions are subject to any mandatory rights and remedies applicable under law.

Fraud and Unauthorised Access

Any attempt to access another user’s personal data, alter the content of hektar.ro or disrupt the performance of the server hosting the website will be treated as an attempted breach of the website’s systems and may be referred to the competent authorities.

Governing Law and Disputes

These Terms and Conditions, the use of the website and contracts for the sale of products are governed by Romanian law, subject to mandatory provisions of applicable consumer-protection law. Any dispute between a customer and HEKTAR SEEDS S.R.L. shall first be addressed amicably. If no settlement is reached, the dispute may be referred to the competent Romanian courts, in accordance with applicable jurisdiction rules.

Order Enquiries

For questions regarding an order, contact office@hektar.ro or +40 264 305 907, stating the order number and date.

Delivery of Orders

HEKTAR SEEDS S.R.L. delivers throughout Romania by courier and to the following countries: Hungary, Czech Republic, Slovenia, Slovakia, Bulgaria, Poland, Germany, Belgium, the Netherlands, Luxembourg, Austria, Italy, Croatia, Denmark, France, Ireland, Portugal, Spain, Greece, Sweden, Finland, Estonia, Lithuania and Latvia.

Upon receipt, customers should check that the delivered products correspond to their order. Where payment on delivery applies, the parcel may be opened after payment. Please inspect the parcel and its contents in the courier’s presence and report any visible transport damage in a written damage report signed by the courier. This inspection procedure does not limit any mandatory statutory rights.

Payment

Card payments are processed through the EuPlatesc payment platform. Where payment is made against a pro forma invoice, goods are dispatched after payment has been confirmed in the relevant bank account.

Company	HEKTAR SEEDS S.R.L.
EUR account	IBAN RO66RZBR0000060023557304
HU account (as stated in original)	IBAN RO15INGB5006999920351298
VAT/Tax ID	RO45866423
Registered address	268 Laminoriștilor Street, Câmpia Turzii, Cluj County, Romania
Trade Register	J2022001590128

Transfer of Ownership

Ownership of purchased products passes from HEKTAR SEEDS S.R.L. to the purchasing customer once payment has been made.

Delivery Charges by Destination Zone

The following rates are converted from the RON amounts in the Romanian source document using the BNR reference rate communicated on 7 October 2026 and applicable on 8 October 2026: EUR 1 = RON 5.3501. EUR values are rounded to two decimal places.

Zone	< 2 kg	< 3 kg	< 5 kg	< 10 kg	< 15 kg	< 20 kg	< 25 kg	< 31.5 kg
Zone 1	€3.81	€3.81	€3.81	€7.24	€9.53	€13.92	€15.07	€16.39
Zone 2	€6.49	€10.67	€12.96	€14.87	€16.21	€18.49	€20.21	€21.92
Zone 3	€8.01	€13.35	€16.21	€18.68	€20.40	€23.06	€25.17	€27.26
Zone 4	€9.72	€16.02	€19.25	€22.31	€25.33	€27.83	€30.32	€32.79
Zone 5	€32.79	€45.37	€50.12	€61.58	€77.03	€92.28	€110.01	€127.55

Destination Zones and Estimated Transit Times

Zone 1	Hungary (2)
Zone 2	Czech Republic (3), Slovenia (3–4), Slovakia (2), Bulgaria (2)
Zone 3	Poland (3), Germany (4), Belgium (4), Netherlands (4), Luxembourg (4), Austria (3), Italy (4–5), Croatia (3)
Zone 4	Denmark (5), France (6), Ireland (6–7), Portugal (6–7), Spain (6–7), Greece (4–5)
Zone 5*	Sweden (5–6), Finland (7), Estonia (7–8), Lithuania (7–8), Latvia (7–8)

Figures in parentheses are reproduced from the source document as indicative transit times; the source does not expressly define their unit. Rates may vary according to the applicable BNR exchange rate. The asterisk for Zone 5 is retained from the source without an additional explanatory note.

2. Product Guarantees

Products sold through our website are accompanied by certificates of conformity in accordance with applicable legislation and the commercial policies of HEKTAR SEEDS S.R.L. Any missing certificate should be reported within 48 hours of receipt to office@hektar.ro. This notification period does not restrict rights that cannot lawfully be excluded.

3. Information and Customer Support

Our customer service team is available to assist with matters relating to purchases made through hektar.ro. Telephone: +40 264 305 907; fax: +40 264 305 909; email: office@hektar.ro.

Post-sale enquiries may concern incomplete or incorrect deliveries, delayed deliveries, damaged parcels, or products past their stated expiry date.

4. Withdrawal from Purchase

Under Romanian Government Emergency Ordinance No. 34/2014, Article 9(2)(b), where applicable, consumers may withdraw from a distance purchase within 14 days of taking physical possession of the goods, without penalties. The customer may be responsible for the direct cost of returning the goods.

Returned products should be in the condition in which they were delivered and accompanied by the relevant documentation (invoice and certificate of conformity). These requirements apply subject to mandatory statutory withdrawal and consumer rights.

5. Complaints and Enquiries

To submit a complaint or enquiry, please provide the following information in a complaint form: name, email address, telephone number, order number and date, product description, and reason for the complaint.

Complaint category: Incorrect delivery / Product return / Service / Other.

6. Privacy Policy

HEKTAR SEEDS S.R.L. undertakes to use customers’ personal data for communication with customers and to provide information concerning the operation of the website and its offers. The source policy states that personal data will not be disclosed to third parties. Personal data processing is subject to applicable data-protection law.

7. Force Majeure

Neither party shall be liable for the total or partial failure or delay in performing its contractual obligations where such failure is caused by a force majeure event that is unforeseeable, beyond the parties’ control and unavoidable.

If the force majeure event continues for 15 (fifteen) days from its occurrence, either party may notify the other of termination of the sales contract without either party being entitled to claim further damages from the other.

8. Final Provisions

HEKTAR SEEDS S.R.L. reserves the right to amend these Terms and Conditions and to modify the website, its structure or its content without prior notice to users, subject to applicable law. If any provision is held invalid or unenforceable, the remaining provisions shall remain in effect.

By placing an order, the customer acknowledges and accepts these Terms and Conditions, which form part of the contractual relationship for the purchase. For further information, please contact office@hektar.ro.